Refund policy
At 925 Ananta, we want you to be happy with every piece you receive. If your purchase isn't right for you, our return process is designed to be simple and straightforward.
15-Day Return Policy
You may request a return within 15 days of receiving your order.
To be eligible for a return, the product must:
- Be unused and unworn
- Be in its original condition
- Be returned in the original packaging
- Have all original tags, labels, and accessories intact
- Not show any signs of damage, alteration, or wear
Products that do not meet these conditions may not be accepted for return.
Non-Returnable Items
The following products are not eligible for return:
- Customized or personalized jewellery
- Products marked as Final Sale
- Products that have been worn, used, altered, or damaged after delivery
- Products damaged due to improper handling or misuse
- Items returned without their original packaging, tags, or accessories
Damaged or Incorrect Products
We take great care while checking and packing every order.
If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible with your order number and clear photographs/videos of the product and packaging.
Our team will review the issue and help you with the appropriate resolution.
How to Request a Return
To initiate a return, please email us at:
Please include:
- Your order number
- The reason for the return
- Clear photographs/videos, if applicable
Our team will review your request and provide the next steps.
Return Inspection
Once the returned product reaches us, it will be carefully inspected to ensure that it meets our return conditions.
A refund will only be processed after the returned product has been successfully inspected and approved.
Refunds
Once your return is approved, the refund will be processed to your original payment method.
Approved refunds are generally processed within 5–7 business days. The time taken for the amount to appear in your account may vary depending on your bank or payment provider.
Important Note
We recommend keeping your jewellery unused and safely packed until your return request has been reviewed.
Returns that do not meet the eligibility requirements may be rejected.
We're Here to Help
If you have any questions about a return or refund, our support team is happy to assist you.
Email: info@925ananta.in
At 925 Ananta, our goal is to make your jewellery experience as beautiful and worry-free as possible.